Everything you need to run your clinic smoothly
Clinic Saga helps you book appointments, manage waiting queues, and keep patients informed — all in one place, organised around your clinic.
Book
Schedule walk-in and same-day appointments in seconds.
Queue
Track who is waiting, who is being seen, and who is next.
Inform
Patients see their token and status update automatically.
How your clinic is organised
Everything connects in a simple chain — from your clinic down to each patient's visit.
Your clinic
The top level. Your clinic has its own name, address, contact details, working hours, and logo. All doctors, staff, and patients belong here.
Doctors & staff
Each doctor has a profile with specialization, qualifications, fees, and schedule. Receptionists manage the front desk and the queue for the whole clinic.
Patients
Patients register with name and phone. They can sign up online or be added when a receptionist books an appointment.
Appointments & tokens
When someone books a visit, they receive a token number for that day — like a queue ticket. The system tracks whether they are waiting, being seen, on hold, or finished.
Who uses the system
After signing in, you see a dashboard tailored to your role — only information for your clinic and your job.
Doctor
Manages their queue, calls the next patient, pauses when needed, and updates profile and clinic settings.
Learn more arrow_forwardReceptionist
Oversees all doctors, books walk-in appointments, and helps move patients through the queue.
Learn more arrow_forwardPatient
Checks their token, sees who is being served, and follows their appointment status live.
Learn more arrow_forwardFor doctors
Your personal dashboard puts your queue and clinic tools at your fingertips.
View your queue
See every patient waiting today, your current token, and who is next.
Call next patient
Move the queue forward when you are ready to see the next person.
Pause (hold)
Temporarily pause your queue for a break or emergency without losing order.
Browse appointments
Review past and upcoming appointments from the Appointments menu.
Manage clinic details
Update name, address, working hours, and logo under Clinic Settings.
Edit your profile
Keep specialization, qualifications, fees, and schedule up to date.
Assign roles
Give staff the Doctor or Receptionist role within your clinic.
For receptionists
The front desk hub — every doctor's queue on one screen.
Monitor all doctors
See each doctor's token, waiting list, and hold status at a glance.
Book an appointment
Register walk-ins with name, phone, doctor, and date. Token assigned automatically.
Call next patient
Move the queue forward when you are ready to see the next person.
Transfer a Token
Transfer a patient Token to Next Token if needed.
Help with the queue
Call the next patient or transfer someone when the doctor asks.
View all appointments
Browse the full appointment list for your clinic.
Booking tip
A patient cannot book twice with the same phone within 24 hours. Appointments are only accepted when the doctor is available that day.
For patients
Stay informed about your visit without waiting at the desk.
Your token number
See the number assigned to you for today's visit.
Who is being seen now
Know which token the doctor is serving to estimate your wait.
Automatic refresh
Your screen updates on its own when the queue moves.
Appointments & token numbers
Every visit gets a numbered token so everyone knows their place in line.
How tokens are assigned
Numbers start at 1 each day for each doctor — Token 1, 2, 3, and so on. Two doctors each have their own separate numbering.
Appointment status
- Pending — Booked, visit not yet completed
- Completed — Patient has been seen
How the waiting queue works
From check-in to consultation — the typical patient journey.
Waiting
In line with a token
Serving
Being consulted now
On hold
Doctor paused queue
Completed
Visit finished
Transferred
Moved to Next Number
Live updates
When a doctor calls the next patient or pauses their queue, everyone's screen updates automatically — no refreshing needed. Patients at home can watch their token status change in real time.
Getting started
Sign in, register, or reset your password in a few simple steps.
Signing in
Enter your email and password on the login page. You'll go straight to your role's dashboard.
Forgot your password?
Use the link on the login page. You'll get an email with a reset link and a 6-digit code.
Signing out
Use the logout option in the header. Always sign out on shared computers.
Common questions
Quick answers to things people ask most often.
Can a patient book twice on the same day? expand_more
No — if the same phone number already has an appointment at your clinic within the last 24 hours, a new booking will not be allowed.
Why was my booking rejected? expand_more
Common reasons: the doctor is not working that day, the time is outside their schedule, or a duplicate booking exists for that phone number.
Can I see another clinic's patients? expand_more
No. Each clinic's information is kept separate. You can only view data belonging to your own clinic.
What happens when a doctor goes on hold? expand_more
The doctor's queue is paused. Patients already waiting stay in order. The doctor can resume and continue calling the next token.
Who can change staff roles? expand_more
Doctors can assign the Doctor or Receptionist role to staff members using the Assign Role page.